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How to Enable & Disable Bluetooth & Apple Digital Keys for Room Types?

Updated over 10 months ago

Summary: Rolling out Apple Keys as an existing Bluetooth digital key user may need a bit more control as you upgrade locks on property. Therefore, you can decide in settings which room types have Apple Wallet Keys enabled and Bluetooth disabled or vice versa. Depending on what you have configured this will effect the guest digital itinerary to either show or remove the "add to Apple wallet" button.

AXP Permission: Location Admin or Brand Admin
โ€‹Subscriptions:

  • Apple Keys via Web Provisioning

  • Bluetooth Keys via our Guest App

How to enable Apple or Bluetooth keys for your room type?

  1. Click "Settings"

  2. Go to "Location"

  3. Choose your location

  4. Click "Room types"

    1. Location admins will only see one location and for them room types can be accessed via the "Rooms" tab at the top of the screen

  5. Choose the room type you want to affect

  6. Click Actions Button (3 dots) and "Edit room type"

  7. Scroll to the bottom of the side bar and toggle "Digital Key Enabled"

    1. Choose either "Enable Apple keys" or "Enable Bluetooth Keys"

  8. Save Changes

When choosing Apple Keys this will show the "Add to Apple Wallet" button on the guests digital itinerary as part of the contactless check-in experience.

When choosing Bluetooth Keys this will show the room key option as part of the guest app.

How to disable Apple or Bluetooth Keys for your room type?

  1. Repeat the steps above and toggle off either "Apple Keys" or "Bluetooth Keys"

When turning off Apple Keys it will remove the "Add to Apple Wallet" button on the guests digital itinerary.

When turning off Bluetooth Keys it will remove the function from the guest app.

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