Summary: Digital keys in AXP (Alliants Experience Platform) require compatible guest devices (iPhone 8+ with iOS 15+ or Android 8.0+), a configured digital key provider (such as ASSA ABLOY or Salto), and compatible door locks at your property. The guest must also have the property's Guest App or wallet pass to receive the key.
Permissions Required: Roles required in AXP to view this information are IT Administrators, Front Desk Staff, Operations Managers.
Before issuing digital keys, it's important to understand the technical requirements for both guests and properties. This ensures a smooth experience for everyone involved.
Guest Device Requirements
Apple Devices
iPhone 8 or later running iOS 15 or higher. NFC (Near Field Communication) must be supported and enabled. For Apple Wallet keys, the guest needs Apple Wallet capability.
Android Devices
Android 8.0 (Oreo) or later with NFC support. Google Wallet must be available for wallet-based keys. Bluetooth Low Energy (BLE) support may be required for some lock systems.
Property Requirements
Properties need compatible electronic door locks, a configured digital key provider in AXP, network connectivity at lock locations, and proper lock-to-room mapping in the system.