Summary: To set up digital keys for your property in AXP (Alliants Experience Platform), you need to ensure compatible door locks are installed, configure the digital key provider in AXP Settings, map all rooms to their corresponding lock identifiers, test with sample keys, train staff, and then go live with guest issuance.
Permissions Required: Roles required in AXP to set up digital keys for my property are IT Administrators, Property Managers, Brand Administrators.
Setting up digital keys is a property-level project that involves hardware, software configuration, and staff training. This guide walks through the complete setup process.
Setup Checklist
Hardware Requirements
Verify that all guest room doors have compatible electronic locks with NFC capability. Common areas (gym, pool, parking) may also need compatible readers if digital pass access is desired.
Software Configuration
Configure the digital key provider integration in AXP (Alliants team will set this up during deployment stage). Set up Apple Wallet and Google Wallet certificates, and configure notification templates for key delivery.
Room Mapping
Map every room in AXP to its corresponding lock identifier. Verify each mapping by testing a digital key for every room.
Staff Training
Train front desk staff on issuing digital keys, revoking and replacing keys, troubleshooting common guest issues, and offering physical key alternatives.
Go-Live
Start with a soft launch, offering digital keys to select guests before rolling out property-wide. Monitor for issues and gather feedback.