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Why Are There 2 Logos in Guest Web App Portal?

On the guest web portal that is guest facing, the logos on the log in page are from the brand logos, or Location logos from Settings > Themes. Admins can enable Brand logo populate all locations if needed.

Updated this week

The Brand Hero Image is an optional visual element that appears on the Guest Web App login page alongside your main Brand logo. It allows you to display a secondary image β€” such as a property photo, lifestyle image, or additional brand asset β€” to create a more personalised and visually engaging experience for your guests.


Where do I configure the Brand Hero Image?

The Brand Hero Image setting is located within your location's brand theme settings. Only Brand Administrators can configure it. To find it:

  1. Go to Settings

  2. Select Brand

  3. Click on the Theme tab

  4. Scroll to the bottom of the page

You will find the Brand Logo and Brand Hero Image option there. You can upload, change, or remove the image from this section.


Why does my login page show two logos?

If you see two images on your Digital Itinerary login page, it is because both your Brand logo and a Brand Hero Image have been configured. The Brand logo is set as part of your core brand settings, while the Brand Hero Image is an additional layer set within the Theme section.

To remove the second image, Brand Admins can navigate to Settings β†’ Brand β†’ Theme, scroll to the bottom, and uncheck the "Enable Location Visuals".


Have more questions? Contact our support team from Help & Support tab and send us a Chat!

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