Summary: If bookings aren't syncing from your PMS to AXP, check the integration connection status, verify your PMS credentials, and review the sync logs for specific error messages.
Booking synchronisation between your Property Management System (PMS) and the Alliants Experience Platform (AXP) keeps reservation data current. If bookings aren't appearing or updating, this article helps you diagnose and resolve common sync issues.
Troubleshooting Steps
Review Sync Logs
Go to [Your PMS] → Sync Logs
Look for recent error messages or failed sync attempts
Common errors include authentication failures, timeout errors, and data format mismatches
Note the timestamp and error details for troubleshooting
Verify PMS Configuration
Confirm the API credentials didn't get changed recently
Ensure the PMS user account has sufficient permissions to share reservation data
Check that the correct property/hotel is mapped in the integration settings
Check for Data Issues
Verify the booking exists in your PMS with the correct dates and status
Ensure the booking hasn't been cancelled or archived in the PMS
Check that required fields (guest name, dates, room type) are populated
Frequently Asked Questions
How often do bookings sync?
Sync frequency depends on your PMS integration type. Most integrations sync in near real-time (within minutes), while some batch-sync at scheduled intervals. Check your integration settings for the specific sync schedule.
Can I manually trigger a sync?
Yes, most PMS integrations include a manual sync option. Go to your PMS and "resync with external services"
What if only some bookings are missing?
If only specific bookings aren't syncing, the issue is likely with those individual reservations. Check that the affected bookings have all required fields filled in your PMS and that they fall within the configured sync date range.