Summary: To submit a bug report, go to the Help Centre at helpcentre.alliants.app and create a support ticket. Include detailed reproduction steps, screenshots, your browser information, and the exact error message you're seeing.
Submitting a clear and detailed bug report helps the AXP support team identify and resolve issues quickly. This article explains what information to include in your bug report and how to submit it effectively.
Submitting a Bug Report
What to Include
A good bug report contains enough information for the support team to reproduce and investigate the issue.
Summary: A brief one-line description of the problem
Steps to Reproduce: Exact steps to trigger the bug, numbered in order
Expected Behaviour: What should have happened
Actual Behaviour: What actually happened
Screenshots or Screen Recordings: Visual evidence of the issue
Error Messages: The exact text of any error messages
Browser and Device: Your browser name, version, and device type
Frequency: Whether it happens every time or intermittently
How to Submit
Go to Help & Support tab
Click Chat with Support
Select "Bug Report" as the request type
Fill in the details using the checklist above
Attach any screenshots or recordings
Submit the report
Tips for Effective Bug Reports
Be specific — "the button doesn't work" is less helpful than "clicking the 'Save' button on the Request form returns a 500 error"
Include the URL of the page where the error occurs
Note if the issue started after a recent change or update
Mention if other team members experience the same issue
Frequently Asked Questions
How do I take a screenshot on my computer?
On Windows, press the Print Screen key or use the Snipping Tool. On Mac, press Command + Shift + 4 to capture a selected area. Most browsers also have built-in screenshot tools accessible from the developer tools menu.
What happens after I submit a bug report?
You'll receive an acknowledgement email with a ticket number. The support team will review your report, attempt to reproduce the issue, and may follow up with additional questions. You'll be notified when a fix is available.
Should I report the same bug more than once?
No, submitting duplicate reports doesn't speed up resolution. If you have additional information about an existing bug, reply to your original ticket email or add a comment to the existing ticket in the Help Centre.