Summary: You can contact AXP support via the Help Centre at helpcentre.alliants.app, by email, or through your Brand Administrator. Include your Location name, a description of the issue, and any error messages or screenshots.
The Alliants Experience Platform (AXP) support team is available to help you resolve issues, answer questions, and provide guidance. This article explains the available support channels and how to get the most effective help.
Support Channels
Help Centre
The AXP Help Centre is your first point of reference for self-service support.
Visit helpcentre.alliants.app
Browse articles by category or search for your topic
If you can't find an answer, submit a support ticket directly from the Help Centre
Contacting Your Brand Administrator
For account access, permissions, and configuration questions, your Brand Administrator is often the fastest route.
Brand Administrators can resolve most account and settings issues directly
They can also escalate technical issues to AXP support on your behalf
Submitting a Support Ticket
For technical issues requiring investigation, submit a support ticket with the following information:
Your Brand and Location name
A clear description of the issue
Steps to reproduce the problem
Any error messages (full screenshots are very helpful)
The browser and device you're using
When the issue first occurred
Frequently Asked Questions
What are the support hours?
Support hours and response times depend on your service level agreement. Check your Brand's support documentation or contact your Brand Administrator for specific support availability details.
How long will it take to get a response?
Response times vary by issue severity and your support tier. Critical issues affecting operations are prioritised. You'll receive an acknowledgement when your ticket is received and updates as it's being investigated.
Can I track the status of my support request?
Yes, you can track your support tickets through the Help Centre. You'll also receive email updates when there are changes to your ticket status or when a response has been posted.