Summary: To customise and create print templates for requests, itineraries or registration cards in AXP, you need to configure a few settings and upload a pre-made template. Print templates allow you to generate formatted documents with predefined text, images, and AXP variables to display essential details.
Permission required: Location or Brand Admin
📌 To see where request print templates become available, refer to the article on the Request Action Button.
Making a Print Template
To create a print template:
1. Write a Word document with the text and imagery you wish to display on either your printed requests, itinerary or registration card.
2. Include variables to dynamically pull request data from AXP into the document.
3. You may write your template in different languages, but variables will not be translated automatically.
📌 Download the document below to see which variables can be added to your print template:
Template Requirements:
✅ The file must be in .doc or .docx format.
✅ The file size must be less than 20MB.
✅ Once finalised, export the template in .doc or .docx format for uploading to AXP.
Configuring Your Print Template in AXP
📌 Note: This step requires Brand Admin or Location Admin access to Settings in AXP.
To set up a print template:
1. Navigate to Settings in the left hand side menu.
2. Click the Print Templates tab.
3. Click the blue + button.
4. Type in the Name of your template.
5. Drag and drop or upload your .doc/.docx template.
6. Assign it to the relevant category. (see Template category below)
7. Set Template Ownership:
Choose Brand (available across all locations) or
Choose Location (available only for a specific property).
Template Category
Assigned Category | Description |
Itinerary | Ensures that this template will be available to select from a list for the printed itinerary when users choose "Print from template" on a guests full profile tab. |
Registration Card | Ensures that this template will be used for the Registration card when guests make a check in request as part of the contactless check-in experience |
Request Confirmation | Ensures that this template will be available to select from a list when choosing "Print request with template" under the Request Actions Button |
Template Ownership
Assigning ownership to a Brand or Location determines who can access the template:
Brand Ownership → Available across all properties within the brand.
Location Ownership → Available only at the specified location.