If a guest's booking update request comes in as blank, for example: This usually occurs where room_Id doesn't exist. `Please review this with your relevant 3rd party support team (Entropy).Related ArticlesGuest Cannot See Booking / Itinerary in the App (Duplicate Profile Issue)What is a Booking Record in AXP?What Is a Guest Profile in AXP?Why Guest Profiles or Bookings Not Showing on AXPWhy Messages Sent To the Wrong Guest Profile