Alliants Experience Platform (AXP)

"<i>Our apologies, we were unable to send your request to the hotel. Please chat with us to complete your order</i>" 

When placing an In Room Dining orders on the tablet, this means the order has been placed within IRIS's platform but not fired towards AXP yet. The error shows when users try to confirm the order.

As the error pops up before the order is confirmed, the order is not completed within IRIS platform yet. This indicates an issue with the IRIS integration or POS integration. Please reach out to IRIS team to troubleshoot by emailing: <a href="mailto:support@iris.net" rel="nofollow noopener noreferrer" target="_blank">support@iris.net</a> or via your POS integrations support team for assistance.

If ALL your property's tablets cannot place In Room Dining orders, this means there is a configuration issue with the 3rd party - IRIS.

Why a Property's Tablets Cannot Send IRD Orders?

Alliants Experience Platform

Alliants.com

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Why a Property's Tablets Cannot Send IRD Orders?

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