Alliants Experience Platform (AXP)

This article explains what to check when tablet profiles are not being created when guests check in at your property. Key symptoms: tablet profile not created, tablet not checking in,…

Why Are Tablet Profiles Not Being Created at Check-In?

This article explains what to do when a guest room iPad or tablet still shows "Unoccupied" after a guest has checked in. Search terms: tablet unoccupied after check-in, iPad not…

Why iPad / Tablet Shows "Unoccupied" After Check-In

This article helps Four Seasons users recognise when an issue reported through AXP actually originates outside the Alliants Experience Platform. It covers two examples currently: In-Room Dining service charge calculation…

Which Issues Should Go to FS Digital Operations Team First?

If ALL your property's tablets cannot place In Room Dining orders, this means there is a configuration issue with the 3rd party - IRIS.

Why a Property's Tablets Cannot Send IRD Orders?

Resolve issues relating to Guest mobile app module

14.10 Guest Mobile App

Alliants Experience Platform

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