Alliants Experience Platform (AXP)

Troubleshoot request form errors in AXP including validation problems and form configuration issues.

Why Is the Request Form Showing Errors?

Troubleshoot digital key issues including keys not appearing, not unlocking doors, and device compatibility problems.

Why Isn't the Digital Key Working?

Troubleshoot message delivery issues for SMS, in-app, emails and WhatsApp channels in AXP.

Why Aren't My Messages Being Delivered?

Troubleshoot booking sync failures between your PMS and AXP including missing bookings and sync delays.

Why Aren't My Bookings Syncing?

This article explain why Four Seasons bookings on AXP are not up to date and where to seek support .

Four Seasons booking not updated or missing or details are wrong

Why Does the Guest have the Incorrect Room Number Assigned?

Resolve issues with bookings, messages, payments, and more

Bookings and Reservations

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