Summary: Request form errors are typically caused by missing required fields, invalid data formats, or form template configuration issues. Check the error message for specific field validation requirements.
When a request form in the Alliants Experience Platform (AXP) shows errors, it means the submitted data doesn't meet the form's validation rules. This article covers common form errors and how to resolve them, whether you're submitting a request or configuring form templates.
Common Form Errors
Required Field Missing
The form has required fields that haven't been filled in.
Look for fields marked with a red asterisk (*) or highlighted in red
Fill in all required fields before submitting
Scroll through the entire form to check for any hidden required fields
Invalid Data Format
The data entered doesn't match the expected format.
Check date fields are in the correct format
Ensure phone numbers include the country code
Verify email addresses are properly formatted
Check numeric fields don't contain text characters
Form Template Issues (Administrators)
If multiple users are experiencing the same form error, the issue may be with the form template itself.
Navigate to Settings → Request Forms
Open the form template causing issues
Check that all field validations are correctly configured
Ensure dropdown options are properly defined
Test the form by creating a sample request
Frequently Asked Questions
Why can't I see certain fields on the form?
Some form fields may be conditional, meaning they only appear based on previous selections. Fill in the preceding fields and check whether additional fields become visible. If you believe a field is missing, contact your Brand Administrator to review the form template.
Can I save a partially completed form?
Form data is retained while you're on the form page, but closing or navigating away may lose unsaved entries. Complete all required fields and submit the form in one session to avoid data loss.
How do I report a form template issue?
If you believe the form template itself is causing errors, take a screenshot of the error and note which form and field are affected. Send this information to your Brand Administrator, who can update the form template configuration.