Alliants Experience Platform (AXP)

This article explains why a grey "MO" badge or tag may appear on guest profiles in AXP alongside or instead of the expected "FANS of MO" loyalty badge. Covers badge…

Why Is a New "MO" Badge Appearing in AXP Guest Profiles?

The Alliants Experience Platform (AXP) integrates with PMS to manage guest profile, including phone numbers, and adheres to specific rules for data synchronization. Below is an overview of how phone…

How does AXP integrate and manage guest phone numbers with Opera PMS?

Users with the Contractor role may see a "Record not found" error when viewing guest profiles. This happens because Contractors can only access profiles linked to active bookings at their…

Why Am I Getting a "Record Not Found" Error When Viewing a Guest Profile?

In some cases, a guest profile may appear in the system without a phone number. This can happen when a guest first contacts the hotel through WhatsApp.

Why Can a Guest Profile Be Created Without a Phone Number?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

Why is the guest phone number field populated with the email address?

Why can I not Send a Digital Itinerary Link to a Guest?

Why are there Two Guest Profiles with the same Booking Number?

Multiple profiles appearing for a single guest

Why Does the Guest have Duplicate Profiles?

Four Seasons guest logs in Four Seasons App but see no booking/itinerary even though the booking is visible to hotel staff and it has valid confirmation and GoldenID. This is…

Why A FourSeasons Guest Cannot See the Reservation/Booking on their FourSeasons App?

14.3 Guest profiles

Alliants Experience Platform

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