Summary: To troubleshoot integration issues in AXP (Alliants Experience Platform), go to Settings → Integrations, check the integration status (green = connected, red = error), review the error logs for specific error messages, test the connection, and verify credentials. Common issues include expired API keys, network timeouts, and data format mismatches.
Permissions Required: Roles required in AXP to troubleshoot integration issues are IT Administrators, Location Administrators.
Integration issues can disrupt operations by preventing data from syncing between AXP and external systems. This guide helps you diagnose and resolve the most common problems.
Common Issues
Connection Errors
If an integration shows a red status, check that API credentials haven't expired, the external system is online, network connectivity between systems is working, and firewall rules allow the connection.
Sync Failures
If data isn't syncing, review the sync logs for specific errors. Common causes include data validation failures, rate limiting by the external system, and timeout errors for large data transfers.
Data Mismatches
If synced data doesn't match between systems, check field mapping configuration, verify data transformation rules, and ensure both systems are using the same data formats.