Summary: The chat interface incorporates various labels and information for both concierge staff and guests to reference.
What Icons Represent
Here's a breakdown of the key features:
Guest's name: This is automatically retrieved from the guest's profile.
Translation: If the guest speaks a different language, the chat will automatically display translations for both languages, with your language at the bottom and the participant's language at the top.
Channel: An icon representing the communication channel used to send the message is displayed here. The icon varies based on the channel used, including Apple Business Chat, Facebook Messenger, Google Business Messenger, Line, Mobile SDK (Android and iOS), SMS, Telegram, Viber, WeChat, Web chat, and WhatsApp.
Date & Time: This shows the date and time when the message was delivered.
Common Questions
Can I select a messaging channel to use? No, you cannot select which messaging channel to use. The system will follow which messaging channel did the guest used to communicate with your hotel.
Why the guest's message is not translating automatically? If this happens, please contact us at support@alliants.app
Can I reply to a specific guest's message? Unfortunately, the system doesn't have this feature yet.