Alliants Experience Platform (AXP)

The chat interface incorporates various labels and information for both concierge staff and guests to reference. Here's a breakdown of the key features:

Guest's name: This is automatically retrieved from the guest's profile.

Translation: If the guest speaks a different language, the chat will automatically display translations for both languages, with your language at the bottom and the participant's language at the top.

Channel: An icon representing the communication channel used to send the message is displayed here. The icon varies based on the channel used, including Apple Business Chat, Facebook Messenger, Google Business Messenger, Line, Mobile SDK (Android and iOS), SMS, Telegram, Viber, WeChat, Web chat, and WhatsApp.

Date &amp; Time: This shows the date and time when the message was delivered.

1. Guest's name: This is automatically retrieved from the guest's profile.
2. Translation: If the guest speaks a different language, the chat will automatically display translations for both languages, with your language at the bottom and the participant's language at the top.
3. Channel: An icon representing the communication channel used to send the message is displayed here. The icon varies based on the channel used, including Apple Business Chat, Facebook Messenger, Google Business Messenger, Line, Mobile SDK (Android and iOS), SMS, Telegram, Viber, WeChat, Web chat, and WhatsApp.
4. Date &amp; Time: This shows the date and time when the message was delivered.

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This article explains what do the symbols and icons in a conversation thread mean.

What Do the Symbols and Icons Mean?

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What Do the Symbols and Icons Mean?

What Icons Represent

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