Alliants Experience Platform (AXP)

Master omni-channel guest communication including SMS, email, WhatsApp, and in-app messaging.

2. Conversations & Messaging

This article explain what may be the cause of messages failed to send.

What Do Conversation Error Messages Mean?

This article explains what do the symbols and icons in a conversation thread mean.

What Do the Symbols and Icons Mean?

This article explains the events in a conversation thread, including escalation rules being triggered, adding departments, closing departments.

How Do I Use Conversation Threads?

How to use the conversation list view, how to select departments, refresh list and how to unfold selected conversations.

How Do I Use the Conversation Side Menu?

How to see additional chat features, how to remove a department from a conversation, and how to close a conversation.

How Do I Use the Conversation Response Panel?

Learn how to use the AXP Conversation Inbox to manage guest messages across all channels including SMS, email, WhatsApp, and in-app messaging, etc.. This article covers how to add a…

How Do I Use the Conversation Inbox?

How Do I Use the Chat Interface?

Understanding the conversation interface, statuses, and navigation

2.1 Getting Started with Conversations

Learn how to reply to guest messages in AXP, use attachments, quick replies, and message templates for efficient responses.

How Do I Reply to Guest Messages?

This article provides step by step how to send an attachment and the file type AXP supports. There is 5MB size limitation.

How Do I Send Attachments in a Conversation?

This article explains how translation feature works in Conversation module. It explains how to set guest's primary language to ensure translation would work.

How Does Translation Work in Conversations?

A reference guide to all dynamic variables available in AXP message templates, including guest name, booking details, and location information.

What Variables Can I Use in Message Templates?

How to send messages across different channels

2.2 Sending Messages

How Do I Send a Blast Message to Multiple Guests?

Learn how to configure automated pre-arrival messages in AXP that are sent to guests before their check-in date.

How Do I Set Up Pre-Arrival Messages?

How Do I Set Up Automated Check-In Messages?

How Do I Send a Digital Itinerary?

Blast messages, automated workflows, and scheduled communications

2.3 Bulk & Automated Messaging

How Do I Add an Internal Note to a Conversation?

How Do I Add a Department to a Conversation?

How Do I Mute or Unmute a Conversation?

How Do I Delete a Conversation?

How Do I Report or Delete Messages?

Open Conversations in the Alliants Experience Platform has 2 visual indicators: yellow means new messages, red means it got escalated. When a conversation is closed, it is automatically moved to…

What Do the Coversations' Visual Indicators Mean?

Allin is Alliants Artificial intelligence assistant in AXP. It works by generating responses you can send to a guests previous message, helping you to save time and quickly engage with…

What Is Allin (AI Assistant)?

Search, filter, assign, and manage conversation workflows

2.4 Managing Conversations

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Find answers and get help from Intercom Support and Community Experts

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