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How Do I Add a Department to a Conversation?

This article explains steps to adding a department to a conversation

Permission: Conversers, location admins, brand admins.

  1. Go to a Conversation

  2. Click on the blue "+" icon next to the messaging text box

  3. Click "Add Department"

  4. Select the Departments you wish to add

  5. Click "Add Department"

⚠️ If you remove the only existing department in a conversation, the conversation will be closed.

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