Create Conversation - This message will be shown the first time a conversation with a guest is created.

Add Department - You can add the necessary departments according to your guests needs.

Remove Department - You can also remove the unnecessary departments when your guests needs don't include them.

Close Conversation - After the conversation with guest come to an end we strongly recommend to close the conversation with it, in order to have an organised and clear conversation inbox.

Open Conversation - After closing a conversation you can always re-open it on the guest profile or on the conversation's history section and all the information will still be there.

Escalation Started - If a message hasn't been replied after a certain amount of seconds, it can be configured to be forwarded to another department that might be available to answer at that moment. This needs to be done by the admins from Settings > Departments.

Mute Conversation - You have the option of mute the sound of a conversation. The upcoming new messages won't notify your team and it won't affect the average response time in reports.

Unmute Conversation - In case a conversation has been falsely mute, you can unmute and then start receiving sound alerts when a message is sent in.