Alliants Experience Platform (AXP)

Summary: This article explains how to mute a conversation when users believe they are spams. It also provides guidance on managing unsolicited WhatsApp messages originating from QR codes or guest landing pages.

Permissions: Conversers, Locations admins, and Brand admins.

In the conversation window, click on the three dots located in the top-right corner.

Select the option "Mute conversation".

Follow the same steps to unmute a conversation

1. In the conversation window, click on the three dots located in the top-right corner.
 
2. Select the option "Mute conversation".
 
3. Follow the same steps to unmute a conversation

Conversations can also be unmuted by clicking the "unmute conversation" button which replaces the messaging text box when a conversation is muted.

💡 Tips: As seen in the GIF, conversations can be muted and unmuted from the History tab &gt; Find the conversation &gt; click the 3 dots.

Unsolicited or inappropriate WhatsApp messages can disrupt operations and negatively impact user experience. These messages often occur when public QR codes or guest-facing landing pages are exploited by malicious senders. Below are steps to mitigate and prevent such issues effectively.

Mute the Conversations in AXP: To avoid further disturbances, mute the offending conversations directly within the Alliants Experience Platform (AXP). Refer to the steps above for detailed instructions.

1. Mute the Conversations in AXP: To avoid further disturbances, mute the offending conversations directly within the Alliants Experience Platform (AXP). Refer to the steps above for detailed instructions.

Report Spammers in WhatsApp: Use WhatsApp’s built-in reporting feature to report the phone numbers sending spam messages. This can help curb further messages from these senders.

Migrate the WhatsApp Channel: If spam persists and the current WhatsApp number has been widely exposed, consider migrating the channel to a new number. This can be done by raising a change request through your brand admin.

1. Report Spammers in WhatsApp: Use WhatsApp’s built-in reporting feature to report the phone numbers sending spam messages. This can help curb further messages from these senders.
2. Migrate the WhatsApp Channel: If spam persists and the current WhatsApp number has been widely exposed, consider migrating the channel to a new number. This can be done by raising a change request through your brand admin.

Regularly review the visibility of your QR codes and guest landing pages to ensure they are not overly exposed to the public.

Educate staff and guests on the appropriate use of these communication channels to minimize misuse. By following these steps, you can effectively manage and prevent unsolicited WhatsApp messages, ensuring a smoother experience for both your team and your guests.

- Regularly review the visibility of your QR codes and guest landing pages to ensure they are not overly exposed to the public.
- Educate staff and guests on the appropriate use of these communication channels to minimize misuse. By following these steps, you can effectively manage and prevent unsolicited WhatsApp messages, ensuring a smoother experience for both your team and your guests.

This article explains how users block spams by muting a conversation. Users can unmute if the conversation is not a spam.

How Do I Mute or Unmute a Conversation?

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How Do I Mute or Unmute a Conversation?

How to Mute and Unmute a Conversation

Handling Unsolicited WhatsApp Messages

Immediate Mitigation Steps

Long-Term Preventive Measures

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