Summary: This article explains how to mute a conversation when users believe they are spams. Users can unmute conversations when needed.
Permissions: Conversers, Locations admins, and Brand admins.
How to Mute and Unmute a Conversation
In the conversation window, click on the three dots located in the top-right corner.
Select the option "Mute conversation".
Follow the same steps to unmute a conversation
Conversations can also be unmuted by clicking the "unmute conversation" button which replaces the messaging text box when a conversation is muted.
💡 Tips: As seen in the GIF, conversations can be muted and unmuted from the History tab > Find the conversation > click the 3 dots.