Alliants Experience Platform (AXP)

How Do I Add an Internal Note to a Conversation?

How Do I Add a Department to a Conversation?

How Do I Mute or Unmute a Conversation?

How Do I Delete a Conversation?

How Do I Report or Delete Messages?

Open Conversations in the Alliants Experience Platform has 2 visual indicators: yellow means new messages, red means it got escalated. When a conversation is closed, it is automatically moved to…

What Do the Coversations' Visual Indicators Mean?

Allin is Alliants Artificial intelligence assistant in AXP. It works by generating responses you can send to a guests previous message, helping you to save time and quickly engage with…

What Is Allin (AI Assistant)?

Search, filter, assign, and manage conversation workflows

2.4 Managing Conversations

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