Alliants Experience Platform (AXP)

This article explain what may be the cause of messages failed to send.

What Do Conversation Error Messages Mean?

This article explains what do the symbols and icons in a conversation thread mean.

What Do the Symbols and Icons Mean?

This article explains the events in a conversation thread, including escalation rules being triggered, adding departments, closing departments.

How Do I Use Conversation Threads?

How to use the conversation list view, how to select departments, refresh list and how to unfold selected conversations.

How Do I Use the Conversation Side Menu?

How to see additional chat features, how to remove a department from a conversation, and how to close a conversation.

How Do I Use the Conversation Response Panel?

Learn how to use the AXP Conversation Inbox to manage guest messages across all channels including SMS, email, WhatsApp, and in-app messaging, etc.. This article covers how to add a…

How Do I Use the Conversation Inbox?

How Do I Use the Chat Interface?

Understanding the conversation interface, statuses, and navigation

2.1 Getting Started with Conversations

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