Summary: The chat footer gives you quick access to key conversation actions. From here, you can assign departments to a conversation and close it when the interaction is complete.
Permissions Required: Conversers, accounts with Converser roles
Conversation Window Footer
Let's begin by examining the conversation window's footer:
It encompasses the following features:
Departments Involved
Close ->
+
Adding a Department
Click the + button in the chat footer.
Click Add Department.
Select the department(s) you want to add from the side menu.
🗒️ Note: The selected department will appear in the chat footer once added.
Removing a Department
Locate the department name in the chat footer.
Click the blue x next to the department's name.
Closing a Conversation
Make sure the messaging bar is empty — there should be no text typed in it.
Click the yellow Close → button at the end of the messaging bar.
⚠️ Important: If there is text in the messaging bar, the Close → button will not work. Clear the text before closing.
Common Questions
Q: Why can't I see the Close → button?
A: The Close → button is only active when the messaging bar is empty. Delete any text you've typed and the button will become available.
Q: Can I add more than one department to a conversation?
A: Yes. Click + > Add Department and select multiple departments from the side menu.
Q: What happens when I remove a department?
A: The department is removed from the conversation immediately. This does not affect any messages already sent.
If all department(s) removed, the conversation will be closed.
💡 Information: when a conversation is closed, all departments will be removed.
In other words, to close a conversation, you can just remove all department(s) in the conversation window.