Summary: Reactive Templates are pre-formulated messages designed to efficiently respond to common guest inquiries and frequently asked questions (FAQs). They help ensure quick, standardised, and professional communication.
Permissions Required: To send message templates to a guest, you must have the following roles; Converser or Brand Admin.
Sending a Reactive Template
1. Navigate to Conversations in left hand side menu or search the profile for whom you would like to chat with.
2. Click the blue + icon.
3. Select "Template" from the options.
4. Click into the template name and press the "Review button".
4. Then choose between "Send Translation" or "Send Original".
⁉️ Important: Reactive Templates can be sent to guests as long as the conversation remains active, which is within 24 hours from the last message exchanged.