Alliants Experience Platform (AXP)

Learn how to reply to guest messages in AXP, use attachments, quick replies, and message templates for efficient responses.

How Do I Reply to Guest Messages?

This article provides step by step how to send an attachment and the file type AXP supports. There is 5MB size limitation.

How Do I Send Attachments in a Conversation?

This article explains how translation feature works in Conversation module. It explains how to set guest's primary language to ensure translation would work.

How Does Translation Work in Conversations?

A reference guide to all dynamic variables available in AXP message templates, including guest name, booking details, and location information.

What Variables Can I Use in Message Templates?

This article explains how to edit Allin's suggested responses before sending, regenerate a new suggestion, ask Allin for a response after staff have already replied, and rate the quality of…

How to Edit, Regenerate, and Rate Allin Suggestions

Understand what information Allin has access to when generating responses, including guest profiles, bookings, requests, location details, weather data, and its known limitations.

What Data Does Allin Use to Generate Responses?

Users on the Alliants Experience Platform can unsend messages. Administrators can configure the time window during which a sent message can be recalled by the user.

How to Unsend / Recall a Message?

How to Send a Reactive Template?

How to Send Proactive / WhatsApp Templates?

This article explains how AXP automatically translates guest messages and how to manage a guest's primary language. Covers language detection, translating replies, and updating the language setting in the guest…

How to send messages across different channels

2.2 Sending Messages

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