Summary: AXP message templates support dynamic variables such as {{guest_name}}, {{first_name}}, {{room_number}}, {{check_in_date}}, {{check_out_date}}, and {{location_name}} — these are automatically replaced with the guest profile's actual details if exist when the template is used in a conversation.
Permissions Required: Roles required in AXP to view this information are Location Administrators (creating templates), all Conversers (using templates).
Dynamic variables allow you to create personalised message templates that automatically insert guest-specific information. This saves time while ensuring every message feels personal and accurate.
Available Variables
Variable | Description | Example Output |
| Guest's full name | John Smith |
| Guest's first name | John |
| Guest's last name | Smith |
| Assigned room number from guest profile's booking | 412 |
| Check-in date from guest profile's booking | 15 March 2026 |
| Check-out date from guest profile's booking | 18 March 2026 |
| Property name from guest profile's booking | Grand Hotel London |
| Booking confirmation number from guest profile's booking | BK-20260315-001 |
⚠️ Important: When creating or editing a template, type the variable name including the double curly braces
📓 Note: When a converser inserts the template into a conversation, variables are automatically replaced with the guest's actual data
Common Questions
Q: What happens if a variable has no data?
A: If a variable cannot be populated (e.g., no room number assigned yet), it will display as blank. Review your message before sending to ensure all variables have been filled correctly.