If you're unable to log in to the Alliants Experience Platform (AXP), there are several common causes and solutions. This article covers password resets, locked accounts, browser compatibility, and other login troubleshooting steps to help you regain access quickly.

If you've forgotten your password, you can reset it from the login screen.

1. Go to the AXP login page

2. Click Forgot Password? below the password field

3. Enter your registered email address

4. Check your inbox for a password reset link (check spam/junk folders too)

5. Click the link and create a new password following the security requirements

Accounts are locked after multiple failed login attempts for security purposes.

1. Wait 15 minutes for the automatic lockout to expire.

2. Try logging in again with the correct credentials.

3. Reset your password if you are still unable to login.

Sometimes browser settings can prevent successful login.

If your account has been removed by an administrator, you'll see an error message on login.

1. Contact your Brand Administrator to confirm your account status.

2. Ask them to re-invite your account if appropriate.

3. Once invited, click the invite link in your inbox to login.

A: Password reset links are valid for 24 hours. If the link has expired, return to the login page and request a new reset link by clicking "Forgot Password?" again. Please check spam box just in case. An email will take up to couple of minutes to arrive and the previous links would expire immediately when a new email is triggered.

A: Login email addresses can only be changed by a Brand Administrator. Contact your admin to update your email address in the system.

A: AXP supports the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. For the best experience, keep your browser updated to the latest version.