Summary: Vendor statuses in the Alliants Experience Platform (AXP) are manually updated by concierge staff, whereas Booking Statuses are updated automatically based on factors such as the arrival date relative to the current date, and sync from PMS.
Permissions Required: To update Vendor Status in AXP, you must have the appropriate role; Converser or Brand Admin.
Vendor Status Categories
Status | Description |
Active | Vendors that are open for business but are not designated as preferred or recommended. Most vendors fall into this category. |
Closed Temporarily | Vendors that are temporarily closed, either seasonally or due to refurbishment. The expected reopening date should be recorded in the Private Notes section. |
Closed Permanently | Vendors that have ceased operations and are no longer available for guest recommendations. |
Do Not Use | Vendors that do not meet the required standards, have received multiple negative guest reviews, or have been deemed unsuitable by management. |
Preferred | Vendors that are the default choice for a particular service (e.g., a limousine provider consistently used for guest transportation). |
Approved | Vendors that may not be used daily but are considered reliable and capable of delivering a high-quality guest experience (e.g., a selection of trusted restaurants). |
Archived | Vendors that are no longer required and are removed from the active vendor list. Existing vendor requests remain viewable until completion. Archived vendors can be accessed by filtering for "Archived Vendor" in the filters section. |
Locating Vendor Statuses in AXP
Vendor statuses can be found in the Vendors view within the Status column, alongside vendor details.
