Summary: This article provides instructions on how to download, configure, and use the Alliants Staff app on iOS devices. The guide ensures staff members can efficiently access the Alliants Experience Platform (AXP) on the go.
Permissions Required: To complete the steps listed below, you can be either a brand admin, converser or location admin.
1. Download and Install the App
1. Open the App Store on your iOS device.
2. Search for "Alliants Staff App".
3. Alternatively, download it directly from this link: Alliants Staff App.
4. Install the app on your device.
1.2 Configuring the App
Before using the app, you may need to configure it if you're using a test environment or a private instance:
1. Open your device's Settings menu.
2. Search for "Alliants Staff".
3. Set the Host to your domain (e.g., BRANDNAME.alliants.app)
Do not include https:// before the domain.
1.3 Logging In
Standard Login
1. Open the Alliants Staff App.
2. Enter your username and password (same as the desktop version).
3. If you don’t have your credentials, contact your manager or support team.
Single Sign-On (SSO)
1. Select "Log in with SSO Provider".
2. Enter your brand name.
3. Click Submit.
4. On your brand's login page, click Login.
5. Enter your Windows login credentials and click Next.
6. Once logged in, you will be redirected to the platform's homepage.
Available Menu Options
Conversations – View and manage guest chats, filter by department or property.
Today's Page – Provides an overview of current activities, filterable by date, booking status, VIP level, and more.
Reminders – View reminders set from the desktop app. (Note: Creating reminders is only possible via the desktop app.)
Bookings – Access guest booking details, including room numbers and reservation information.
Vendors – Manage vendor information, filter by status, and customize vendor services.
Requests – Manage guest requests, view and edit details, and create new requests.