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How Do I Run Reports in AXP?

Learn how to use the analytics dashboard and run reports to track guest communication and team performance.

Summary: To run reports in AXP (Alliants Experience Platform), navigate to the Reports module from the left sidebar, select the report type you need, set your date range and filters, and click Update Icon to view. You can click the three dots on top right corner to export your data.

Permissions Required: Roles required in AXP to run reports in axp are Brand Administrators, Location Admins, Report Viewers.

How Do I Run Reports in AXP?

Overview

Running reports in AXP gives you visibility into guest communications, team performance, request volumes, etc. You can view reports on screen, export them as CSV files. Unfortunately, scheduling regular report delivery is not available at the moment.

Prerequisites

  • You need the Report Viewer, Location Admin, or Brand Admin role

  • Data availability depends on your location's activity period

Access the Reports Module

To access and run reports in AXP, follow these steps:

Step 1: Navigate to Reports

  1. Click Reports in the left navigation menu

  2. You will see the analytics dashboard with key metric summaries

Step 2: Select a Report Type

AXP offers several pre-built report types:

  • Conversation Reports — Message volumes, response times, channel breakdown

  • Request Reports — Request volumes, completion rates, average handling time

  • Guest Reports — Profile activity, engagement metrics, satisfaction scores

  • Team Performance — Staff response times, workload distribution, productivity

  • Digital Key Reports — Key issuance, usage rates, device types

Step 3: Set Filters and Date Range

  1. Select the date range for your report (for example: today, this week, this month, this year)

  2. Apply location filters to focus on specific properties

  3. Add department filters to narrow results to specific teams if needed

  4. Click Update Icon to update the report view

⚠️ Alert: If you filter departments when looking up inbound messages, the result will be 0 because your departments won't be able to send inbound messages. Your departments can only send outbound messages.

Step 4: Export Your Report

  1. Click the three dots button > Download in the top right of the report

  2. Select your export format (CSV is the most common)

  3. The file will download to your computer

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