Alliants Experience Platform (AXP)

Definitions and explanations of all key performance metrics available in AXP Reports & Analytics.

What Do the Metrics Mean?

Navigate the AXP Analytics Dashboard to view key metrics, trends, and operational insights for your property.

How Do I Use the Analytics Dashboard?

Learn how to use the analytics dashboard and run reports to track guest communication and team performance.

How Do I Run Reports in AXP?

This guide explains how to apply and reset filters in reports within AXP to refine data and improve analysis.

How to Filter Reports?

Description: An overview of the Conversations Reporting section in AXP, explaining each report type — Historical, Live, Period-over-Period, Escalations, Allin, and Sentiment — and what data each one provides.

What Are Conversations Reporting Metrics in AXP

Description: An overview of the Contactless Reporting section in AXP, explaining each report — Contactless Overview, Check-In & Check-Out, and Digital Keys — and what data each one provides.

What Are Contactless Reportings in AXP

This section will show you how to download reports such as Conversation, Requests, Bookings, and  many more.

How to Download a Report?

An overview of the User Value Report in AXP, which shows how your staff are using the platform, handling guest messages, and creating concierge requests.

What Is the User Value Report in AXP

An overview of the Guest Web App Summary Report, which shows what guests are requesting through your web app (like room upgrades, restaurant bookings, and products) and how much revenue…

What Is Included in the Guest Web App Summary Report

Access dashboards, generate reports, and gain insights into guest communication and team performance.

11. Reports & Analytics

Alliants Experience Platform

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