Summary: Every vendor location in AXP has three names: Global Name, Internal Display Name (staff-facing), and External Display Name (guest-facing). Vendor search results only show the Internal Display Name — so if that field has been set incorrectly, the result you see won't match the name you searched for, even though it's the right vendor. Clicking into the result reveals the Global Name and External Display Name, which will usually match what you were searching for. This article explains how to confirm this is the cause and how to correct it.
Permissions Required: Any role with access to Vendors, including Converser, Vendors role, Location Admin, or Brand Admin
⚠️ How to confirm this is the cause
Before assuming a vendor has been deleted, check the following:
Rule out "Archived" — filter the vendor list by Archived Vendor status.
Search by the vendor's actual/global name, not just the name you expected to see in search results.
For example, say a vendor was created with the Global Name "Dynamo Suite London." Later, its Internal Display Name was changed to "Dynamo of London."
If you search for "Dynamo Suite London," the result you get back shows the Internal Display Name — "Dynamo of London" — which looks like it isn't the vendor you're looking for. It can seem like the vendor has disappeared, even though it's right there in the results.
Click into the result, even if its label doesn't look right. Every vendor entry shows three fields: Global Name, Internal Display Name, and External Display Name.
If the Global Name or External Display Name matches what you were searching for, this confirms it's the right vendor — its Internal Display Name is just set incorrectly, which is why the search result didn't look right.
💡 Tip: If you try to re-add the vendor and get an error saying the name is already taken, this is often the same issue — the vendor already exists in the system, just showing under the wrong Internal Display Name in search.
🛠️ Steps to fix
Go to Vendors for the location and search for the vendor using its full/global name rather than the name you'd expect to see (for example, its external display name to guests).
Open the result, even if the name shown doesn't look right — search results only display the Internal Display Name, so check the Global Name and External Display Name inside the entry to confirm it's the vendor you're looking for.
Edit the Internal Display Name field to the correct name.
Click the blue button 'Save changes'.
Common Questions
Q: Why doesn't the vendor in my search results match the name I searched for?
A: Vendor search results only display the Internal Display Name. If that field has been set incorrectly — for example, to match a different vendor's name — the result you see won't look like the vendor you searched for, even though it's the correct one.
Click into the result and check the Global Name and External Display Name; if either matches what you searched for, you've found the right vendor and just need to correct its Internal Display Name.
Q: I tried to re-add the vendor and got a "name already taken" error. What does that mean?
A: This means the vendor already exists in AXP — it hasn't actually been deleted. Its internal display name has likely been overwritten with a different name, which is why it wasn't showing up in search.
Click into the existing result, confirm it via the Global Name or External Display Name, and correct the Internal Display Name instead of creating a new vendor.
Q: Can I have two separate vendors with similar names at the same location?
A: Yes. Vendors don't need to be merged just because their external display names sound similar — for example, a hotel may want to keep a general vendor and a specific package/inclusion vendor as two distinct entries. Just make sure each has its own correct, distinct internal display name so staff search can tell them apart.
Q: What's the difference between a vendor's Global Name, Internal Display Name, and External Display Name?
A: Global Name is the vendor's overall name — the one it's known by across your whole brand, not tied to any single hotel.
Internal Display Name is staff-facing and is the only name shown in vendor search results and the vendor list; it starts out as a copy of the Global Name, but it's stored separately for each location, so it can be changed for one location without affecting others — which is also how it can end up wrong.
External Display Name is guest-facing and appears in itineraries and guest emails; if left blank, guests will see the Internal Display Name instead. If a vendor's Internal Display Name is left blank, guests will see the Global name eventually.
Q: Do I need to raise a ticket with Alliants to fix this?
A: No — if you have access to Vendors tab under the following roles: Converser, Location Admin, or Brand Admin, you can correct the internal display name yourself directly in AXP.