Summary: To set up pre-arrival messages in AXP, navigate to Settings > Automations, create a new automation rule triggered by an upcoming check-in date, compose your message using a template with dynamic variables, and set the timing (e.g., 24 hours before arrival).
Permissions Required: Roles required in AXP to set up pre-arrival messages are Location Administrators, Brand Administrators.
Pre-arrival messages are automated communications sent to guests before they arrive at your location. They can include welcome information, mobile check-in links, special offer details, or requests for guest preferences.
How Do I Set Up a Pre-Arrival Message?
Navigate to Settings > Automations
Click Create Automation
Set the Trigger to booking-based, such as "X days/hours before check-in date"
Set the Timing (e.g., 24 hours before, 3 days before)
Select the Channel for delivery (SMS, email, WhatsApp, or push notification)
Compose the message or select a Message Template
Define any Conditions (e.g., only for direct bookings, only for certain room types)
Click Save and Enable the automation
Best Practices
Send the first pre-arrival message 3-7 days before check-in for longer stays
Send a reminder 24 hours before arrival with practical details (check-in time, directions)
Include a mobile check-in link if your location supports it
Keep messages concise and action-oriented
Common Questions
Can I set up different pre-arrival messages for different room types?
Yes, use conditions in your automation rule to target specific room types, rate codes, or booking sources. This allows you to send tailored messages to suite guests, loyalty members, or group bookings.