Summary: To view a guest's conversation history in AXP, open their Guest Profile and click the Conversations tab — this displays all past and current conversations across every channel, with the most recent conversations shown first.
Permissions Required: Roles required in AXP to view a guest's conversation history from their profile are All Conversers.
Viewing a guest's conversation history from their profile gives you complete context about every interaction they have had with your location, across all messaging channels.
How Do I View Conversation History?
Open the guest's Profile
Click the Conversations tab
Browse the list of conversations — each shows the channel, date
Click on a conversation to open the full thread
Common Questions
Does this show conversations from all channels?
Yes, the Conversations tab shows all conversations across SMS, email, WhatsApp, and in-app messaging, etc.. Each conversation displays the channel icon so you can quickly identify the communication method used.
How far back does conversation history go?
Conversation history is retained for the lifetime of the guest profile. You can see all past conversations from every visit and interaction.