Summary: If a booking in AXP doesn't reflect the latest changes made in your PMS — such as updated arrival/departure dates, a room change, or revised guest details — you can trigger a manual sync directly from the booking detail panel. This pulls the most recent data from your PMS and updates the booking in AXP.
Permissions Required: Converser, Location Admin, or Brand Admin
Steps to follow
Once logged in your AXP account, in the left-hand navigation, click Bookings.
Find the booking you want to update. You can scroll through the list or use the Search bar at the top to look up the guest name, room number, or booking number.
Click anywhere on the booking row to open the booking detail panel on the right side of the screen.
In the top-right corner of the booking detail panel, click the ⋯ (three-dot Actions) button.
From the dropdown menu, select Sync with PMS.
AXP will fetch the latest data from your PMS. The booking details will refresh automatically once the sync is complete.
⁉️ Important: This feature currently only supports properties wither certain PMS intergrations. If you see the option greyed out, it is because your property's integration is not supported yet or your property hasn't had it enabled. Please speak with your success manager, or with Support team from Help & Support tab.
Common Questions
Q: The Sync with PMS option is greyed out — why can't I click it?
A: This means real-time sync manually is not yet supported for your property's PMS integration. Not all PMS connections support manual sync. Please keep an eye on our News from Help & Support tab for upcoming updates. However, if your property is integrated with OHIP and still seeing it greyed out, please speak to your Alliants customer manager to discuss options.
Q: What information does the sync update?
A: The sync pulls the latest booking data from your PMS, including arrival and departure dates, room number, number of guests, and booking status.
Q: How do I know if the sync was successful?
A: Once the sync completes, the booking details panel will refresh and display the updated information. If the details still look incorrect after syncing, the issue may originate in the PMS itself — check the booking there first. If PMS is up to date, speak with Support team from Help & Support tab.
Q: Can I sync multiple bookings at once?
A: No, the sync must be triggered individually for each booking. There is no bulk sync option available at this time. Please keep an eye on our News from Help & Support tab for related updates.
Q: Will syncing affect the guest's messages or conversation history?
A: No. The sync only updates the booking data (dates, room, guest details). It does not affect conversations, messages, or any other content in AXP.
🗒️ Note: The Sync with PMS option is only available for bookings that were originally imported from a connected PMS. Bookings created manually inside AXP cannot be synced.