Summary: If you can't see a report you need in AXP, this article explains who to ask to get it added, and what to do if your brand doesn't currently have a Brand Admin.
Permissions Required: None to request access.
Adding the report to your user's account can only be done by a Brand Admin.
Steps to follow
Check with your manager or team to find out who your Brand Admin is.
Let them know which report(s) you need — for example, a specific location's Conversations report, or a Compliance report.
Your Brand Admin can:
Go to Settings in the left-hand menu
Click the "Users" tab
Find and open your user profile
Click the three dots, then Edit user details
under Assignment, click "+ Add role"
Click "+ Add report" then select the relevant report and location
Save the changes
Once your Brand Admin confirmed, log out and back in to AXP to see your new report(s).
Common Questions
Q: What if my brand doesn't have a Brand Admin right now?
A: Contact your Customer Success Manager (CSM) or Account manager. They'll help get a new Brand Admin set up for your brand as soon as possible. In the meantime, they can arrange for Alliants Support to add the reporting access you need on an interim basis.
Q: Some reports are marked as "Premium" — what does that mean?
A: Premium reports (such as the Sentiment report) are a paid upgrade on top of your standard reporting. If you'd like access to one and aren't sure whether your brand is subscribed, speak to your CSM or Account manager.
Q: Who do I contact if I'm not sure who my Brand Admin or CSM is?
A: Reach out to Alliants Support and we'll help point you in the right direction.