2. Conversations & Messaging
Master omni-channel guest communication including SMS, email, WhatsApp, and in-app messaging.
38 articles
- How Do I Use the Conversation Window's Footer?
- How Do I Use the Conversation Inbox?
- What Do the Symbols and Icons in a Conversation Mean?
- How Do I Use Conversation Threads?
- How Do I Use the Conversation List Menu?
- How Do Allin Guardrails and Safety Features work?
- Messaging Templates - Overview
- How to Send an Itinerary
- What Do the Symbols and Icons Mean?
- How Does In-App Messaging Work for Guests?
- What Do These AXP Terms Mean? (Glossary)
- Who Can Add Internal Notes to a Conversation
- How to set up auto reply for Out of Hours messaging of your department?
- I am Receiving too Many Email Notifications for Reported Messages?
- Can a Reactive Whatsapp Template be used at any time?
- How Do I Use the History Page?
- How Do I Send Attachments in a Conversation?
- How Do I Reply to Guest Messages?
- What Variables Can I Use in Message Templates?
- How Does Translation Work in Conversations?
- How to Edit, Regenerate, and Rate Allin (AI Assistant) Suggestions
- What Data Does Allin Use to Generate Responses?
- How to Unsend / Recall a Message?
- How to Send a Reactive Template?
- How to Send Proactive / WhatsApp Templates?
- How Do I Report or Delete Messages?
- How Do I Delete a Conversation?
- How Do I Mute or Unmute a Conversation?
- What Do the Coversations' Visual Indicators Mean?
- How Do I Add Internal Notes to a Conversation?
- What Is Allin (AI Assistant)?
- How Do I Add a Department to a Conversation?
- How Do I Search and Filter Conversations?
- How the Conversation Preview List Sorts Conversations?
- How to Action Reported Messages?